Problems viewing videos?

There are numerous combinations that are involved with watching videos. This will help you get there. First, make sure all the software on your computer, including operating system and hardware, including drivers, are fully updated.


Using a Mac or Apple's Safari browser?

Download and install this plugin:



Using a PC and Internet Explorer browser?

Turn off your pop-up blocker by doing the following:

  • Open Internet Explorer and in the Tools menu and click Internet Options.
  • Click the Privacy tab and uncheck Pop-Up Blocker.

Close and reopen Internet Explorer to

Click the pop-up bar located at the top or bottom of your browser. The pop-up bar will indicate "Microsoft Windows Media Player is required to play this video" or "This website wants to install the following add: 'Windows Media' .. .. "


Click "Install this Add-On for all users of this computer ..."


Click the Install or Run button


Using a PC with the browsers FireFox or Google Chrome?

Download and install this plugin:

Download the Windows Media Player Firefox Plugin


Additional help with Windows Media Player plugin for FireFox:

Using the Windows Media Player plugin with Firefox


Windows Media test


We also recommend installing the following plugins:

Adobe Flash Player

Adobe Shockwave Player


Additional help with Windows Media Player:


Get Windows Media Player


If you have any questions, please email:



Skype Me™!



Available upon request. Please e-mail pbotelho@carnavaleua.com to schedule an appointment.

To use Join.me in conjunction with Skype, send an e-mail or message within facebook, and then click on the image below for additional support with Join.me.


Instructions for using Join.me

  • Upon clicking on the Join.me image, click on the large orange button located on the side and named Share.

Join.me Share

  • The Join.me will download, install and run automatically. Note: If the application doesn't download within a few seconds, click on the link Download didn't start to restart the download

Join.me Desktop

You'll see it on your desktop. If not visible, join.me is not running and your meeting can not start.

For additional informartion with resolving problems with Join.me, click More help with Join.me


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Please provide us with feedback of our site. Email: pbotelho@carnavaleua.com or jgoncalves@carnavaleua.com

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